The finance company that deceives its customers with the dream of a new car | automatic planning | investment funds | new cars | PASS-IN-THE-STREET


Luis, Anderson and Julio approached AutoPlan outlets in Chiclayo and Plaza Norte, respectively, looking for a new car. They wanted to get the best possible price, but never thought they would invest their money and get absolutely nothing.

I went to Chiclayo where we were negotiating, I interviewed the lady and she told me verbally: in 30 days she would give us a vehicle. He quoted us the Haval H6 truck. She gave us a very low price, we liked it because the vehicle was a very nice truck for 23,000 US$ and she left us for 17,000 US$.“, commented Julio Gonzales.

Julio assures that they had another meeting with the business advisor where He reconfirmed that delivery of the vehicle would be 30 days after paying the initial charge. He looked at the contract and it didn’t come out, but the advisor told him “it’s going to be through direct rewards for some customers with large upfront fees and who don’t participate in raffles or auctions” .

Autoplan company sales consultants are said to be the ones implicated in this deception of people across the country.
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However, Julio, like Anderson Villavicenza Yes Luis Bazanthey did not receive their car after 30 days and despite having paid what was originally agreed with the AutoPlan company.

Screenshots of the conversation between the customer and an Autoplan salesperson getting an award date.
Screenshots of the conversation between the customer and an Autoplan salesperson getting an award date.

The company automatic plan described on its own website as “a collective fund management company, supervised by the Superintendency of the Securities Market and regulated by the regulations of the collective fund system and its management companies”.

What your company really does is administer collective funds where goods and services are acquired through periodic contributions from people who come together in groups. Customers must contribute monthly quotas and attend meetings. The only ways to get the car are lottery or auction.

However, according to people who contacted the Whats App of #PasaEnLaCalle, what the commercial advisers propose in their official points is completely the opposite. These advisers assure customers that they will receive their new car within 30 days of the first payments.

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I went to sign the contract and the adviser told me that after six installments they would give me the car yes or yes. I went to speak to him three times and he confirmed it to me. But after paying about 7,000 soles in total, I called the central office and they said that was only if you were raffled, auctioned or paid for 5 full years.“, He says Anderson Villavicenza.

In case of Luis Bazan it’s almost the same. He paid the deposit and then two more installments, and the advisor promised to deliver the car to him in 30 days. However once the date arrived they never delivered it and when they contacted the manager of the Plaza Norte office she told them that was not the case and the advisor had told them the wrong thing.

If I had known what it was I wouldn’t have paid because I had discovered these mechanisms and they weren’t working for me, I needed the car fast to start my business.Louis said.

The magnitude of this mechanism is enormous. Complaints on social media that go along the same lines as those discussed above come from hundreds of people across the country. In fact, there is a “Report Autoplan Scam” page with over 800 people and thousands of comments asking for help after being scammed.

Facebook page where various affected people get in touch to find a solution.
Facebook page where various affected people get in touch to find a solution.
Affected people are asking for help on Autoplan's Facebook page.
Affected people are asking for help on Autoplan’s Facebook page.

Disclaimer

Gabriela Suarez, Autoplan Operations Manageragreed in a conversation with this newspaper that there have been instances where advisors have offered offers that are not true. He explained that this is due to “bad elements“, that is, business advisers, who worked poorly and ensured that”have been deleted and those that have not yet been, we are working on it”.

He also assured that changes have been made in the company based on these complaints. “We separated the bad guys that were working in the business, improved the filters and took immediate action. From May and June, the meetings between the adviser and the client are recorded. 4 of the most important points of the contract are explained. No Autoplan employee can give you an exact date of receipt of the vehicle“, held Suarez.

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On the other hand, he indicated that any client who pays the registration fee has a deadline to terminate the contract without any penalty until before attending the first meeting. Once the assembly is attended, the return is given with a penalty.

Autoplan's head office is located on Av. Manuel Olguín.  The outlets are located in different locations across the country.
Autoplan’s head office is located on Av. Manuel Olguín. The outlets are located in different locations across the country. / A. CURRARINO

The people who denounced this newspaper explained that, despite presenting their file to the company, no reimbursement was made.

Many affected people also went to Indecopi to report improper practices by AutoPlan Sales Advisors. However, since it was a contract, Indecopi ruled in favor of the company. At the end of this note, Indecopi did not respond to questions from this newspaper on the subject.

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